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Latest FAQ

»Dropshipping
When you choose DPD European express as the shipping method for dropshipping orders

Dear partner,

If you happen to choose DPD European express as the shipping method for your customers, please be aware of some notes below when the tracking information shows 'Consignment awaiting payment of Customs duties':

1, An email from DPD will be sent to your email account in stead of your customer's.

2, The package will only be released by France customs after the payment of tax.

3, Tax can only be paid online through a credit card, for payment details please refer to the email we...

Date:5/10/2016
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»Shipping & Delivery
Undelivered order

Thank you for your support to TinyDeal.

As it is international shipping, it is a long distance. Generally it takes 15-30 business days (2-4 weeks) for delivery depending on your location. However, the shipping time may last to 50 days in special Festivals such as Spring Festival and Christmas Day. If there is strike or natural disasters in your place, the order may be delayed too.

If you do not get the item in 35 days from the shipping date, please inform us. We will write to the post office t...

Date:4/19/2016
Views: 8185  |  Reply:0   |   View Details
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»Troubleshooting
Find Supported Network Type for Phones/Tablets You Are Interested In

Welcome to TinyDeal,

1. How can I confirm the phone/tablet is suitable for network type in our country?
All Tinydeal phones support 2G network GSM for calling & low-speed Internet connections. The only difference is that there are many types of 3G/4G network in different countries. 3G WCDMA and 4G FDD-LTE are the most common & high-speed network types for our device.
You can try to download the file with almost all the details of worldwide carrier as reference.
http://downloads.tinydeal.com/World...


Date:10/29/2015
Views: 5188  |  Reply:0   |   View Details
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»Troubleshooting
How to install the correct Google Play Store to your (Android) phone/tablet.

Recently, we received a problem most customers concerned that they cannot use Google Play Store. Someone told that the device does not have the app. And someone told that the app flashes back or there is no reaction when they click the label of the app. Please don’t worry. This is the tutorial for you to install the correct Google Play Store to your phone or tablet. (Android)

Step1: Download two necessary tools: 1. Google Services Framework, 2. Play store (Please search the latest version to d...

Date:8/20/2015
Views: 9019  |  Reply:0   |   View Details
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»Shipping & Delivery
Change shipping address

Thank you for your support to TinyDeal.
If your order is pending now, we don't get your payment yet. You can change the shipping detail before you pay the order, or you can change the address by making another successful order.
 
If your order is already in the status of processing, please contact us to change the shipping address. Please provide the address in the form as the following:

(Note: Please write your name and address in English if your order will be shipped by DHL)
First Name:
Last Name:...




Date:8/19/2015
Views: 6074  |  Reply:0   |   View Details
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»Shipping & Delivery
I received less items than I ordered

Thanks for your support to TinyDeal.

If you received less items than you ordered, please contact us via our Customer Service and provide us with the required pictures to show the mistake.
To complete the process, we need the following required documents:

1. Both sides of custom declaration form. (Example: http://downloads.tinydeal.com/packaging.jpg)

2. A picture of all the items you received including their original packages and the actual weight of the package you received (you can put all th...


Date:7/24/2015
Views: 8068  |  Reply:0   |   View Details
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»Troubleshooting
Activation problem about item EPA-375225

Welcome to TinyDeal.

Item EPA-375225 does not need to be activated, please check the picture below for details.  
( https://www.tinydeal.com/dual-os-android-44-windows-81-intel-atom-z3735f-mini-pc-p-145085.html )

 

If you still have problem, you can restore the factory settings.Specific operation refers to following links:
http://softbbs.zol.com.cn/1/20_5150.html
http://jingyan.baidu.com/article/1876c852a8878e890b1376a3.html

Any questions please contact us by Customer Service Express: https:/...





Date:6/9/2015
Views: 7972  |  Reply:0   |   View Details
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»Shipping & Delivery
How to solve delivery problems when shipping via European Express?

Welcome to TinyDeal!
If the following problems happen during the delivery of your parcel, please refer to the solutions and contact your local DPD or the one in France to get more information about your parcel.

Problems

Solutions

Shipment waiting payment of duties & taxes

Please contact DPD in France0969391391and pay for tax

Automatic tracking message, Type of message / recipient message /media

Please contact your local DPD to get your package or contact
DPD in Fr...


Date:5/25/2015
Views: 12853  |  Reply:0   |   View Details
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»Troubleshooting
How to upload a video of a defective item?

If your product turns out to be defective and pictures can’t show the problem, please make a video to show us the problem. You can upload a video to https://www.wetransfer.com/.

There are two ways to share your files: enter emails to transfer files or grab a download link.

Please choose to create a download link.

Do not enter emails to transfer because the email WeTransfer sends will be rejected by our system.

The size of the file can be as large as 50MB. Please try not to exceed this limi...

Date:2/27/2015
Views: 17073  |  Reply:0   |   View Details
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»Shipping & Delivery
What if my package is lost or stolen?

Thanks for your support to TinyDeal.

If the tracking information shows that your package was delivered but you do not get it, please do as following:
1.Verify the shipping address
2.Go to your local post office and check
3.Look for a notice of attempted delivery
4.Look around the delivery location for your package
5.See if someone else accepted the delivery
6.Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
7.Wait 24 hours - in rare cases pack...






Date:10/15/2014
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»Troubleshooting
User manual for the item WWT-310626 and other smart watch

Thank you for your support to TinyDeal.

 

This is a brief video user manual for item WWT-310626, hope it can be helpful to you.

 

Smart LED Watch Bluetooth 3.0 Bracelet WWT-310626

https://www.youtube.com/watch?v=bVdhh39o5M4&list=UUGXW564IDHkTZinGUU6hDew&index=7 
 
Any questions please contact us by Customer Service Express:

https://help.tinydeal.com/contact-us


Thanks!

...




Date:9/3/2014
Views: 8962  |  Reply:0   |   View Details
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»Troubleshooting
Solutions to Android phone/tablet common problems

Thank you for your support to TinyDeal.


Here are videos of solutions to common problems of Android  phones and tablets.


How to solve "non-working camera”? 
https://www.youtube.com/watch?v=zdA5YAXC_JY&list=UUGXW564IDHkTZinGUU6hDew


How to solve "stay on startup picture”?
https://www.youtube.com/watch?v=Md-brNuWZKA&list=UUGXW564IDHkTZinGUU6hDew


How to solve "not recognized by PC”?
https://www.youtube.com/watch?v=BTafk2p-rqo&index=3&list=UUGXW564IDHkTZinGUU6hDew


How to solve "non-working touc...








Date:9/3/2014
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»About orders
Como comprar en Tinydeal desde Argentina 2014


Bienvenido a TinyDeal.

Desde comienzos de enero del 2014, el gobierno argentino ha limitado las compras desde el exterior que se realizan por internet en su intento por frenar la salida de dolares del país. Para ello ha creado un impuesto a las compras con tarjeta directamente desde el exterior o desde páginas webs. Por esta razón, hemos limitado al cliente argentino a realizar compras en nuestro sitio web de TinyDeal.com.

Pero, a partir de hoy, los clientes argentinos podrán seguir comp...


Date:8/12/2014
Views: 17703  |  Reply:0   |   View Details
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»Troubleshooting
Why CPU frequency is not the same as the description?

Welcome to TinyDeal.

The CPU frequency wrote in the description is the tested data when CPU operate at full load.
For example, MTK6592 1.7GHz, it’s not always operate in 1.7GHz stably. It can adjust the frequency according to the temperature and workload.
For instance, it is 200MHz on standby but could be 600MHz when you are watching movies. It will rise to highest frequency when big games are played.

When operating at full load, it also not in the highest frequency all the time. CPU has a te...



Date:7/3/2014
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»About Payment
Long processing card-paymment.

Welcome to TinyDeal.

Some credit/debit card payments should be reviewed and verified by your bank first so that these orders are delayed in processing.

There will be one of the following results of the bank review:

1) The payment is approved by the bank. We will ship the order as soon as possible;

2) Your order is cancelled by the bank. You will get the refund and please contact us to check the problem first;

3) We need to confirm your payment further.  We will send you an Order Confirmati...

Date:6/13/2014
Views: 16663  |  Reply:0   |   View Details
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