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Most Helpful FAQ

»About orders
To cancel pending order.

Welcome to TinyDeal,

 

If your order is still pending, you can cancel it by yourself in your order history.

My account--my order--order no.-- view details-- Cancel this pending order.

If your order is processing, please contact us as soon as possible. We will help you cancel it if the order hasn't been shipped yet.

But if your order has already been shipped out, we are unable to help you cancel it at all. When it comes to you, you don't sign it. It may be returned to us. But please tell us ...

by hyan
Date:1/28/2011
Views: 55195  |  Reply:0   |   View Details
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»Shipping & Delivery
I received a damaged or broken item

Thanks for your support to TinyDeal.

If you received a damaged or broken item, please contact us via our Customer Service and provide us with the required pictures to show the mistake.

To complete the process, we need the following required documents:
1. Both sides of custom declaration form. (Example: http://downloads.tinydeal.com/packaging.jpg)

2. The Model and PO number we marked on the product or on the package box. (Example: http://downloads.tinydeal.com/PO-number.jpg)

3. Pictures with a...


Date:2/14/2011
Views: 78714  |  Reply:0   |   View Details
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»Shipping & Delivery
Return Policy

Welcome to TinyDeal.
Your purchase is eligible for return when it is:
Defective Item: https://help.tinydeal.com/faq/detail/496
Incorrect Item Received: https://help.tinydeal.com/faq/detail/497
DOA (Dead on Arrival) Item: https://help.tinydeal.com/faq/detail/495

Any orders that are unused, unopened or defective within 5 calendar days after delivered can be returned.
We do not accept returns of items which are based on limitations in the software.

NOTE:
A.Customers should take responsibility for the...






Date:11/3/2010
Views: 91264  |  Reply:0   |   View Details
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»About Payment
Viable payment methods.

Thank you for your support to TinyDeal.

We accept Paypal first,if you can’t pay in Paypal , we accept Western Union, Webmoney, QIWI, Ebanx, Visa/Master/Jcb credit card.

You can get more from the below links:

paypal: https://help.tinydeal.com/faq/detail/21711

Visa/Master/Jcb credit card: https://help.tinydeal.com/faq/detail/372

Webmoney: https://help.tinydeal.com/faq/detail/20619

Western Union: https://help.tinydeal.com/faq/detail/25083

QIWI: https://help.tinydeal.com/faq/detail/21673

...

by Elise
Date:6/30/2010
Views: 191010  |  Reply:0   |   View Details
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»Shipping & Delivery
I received an incorrect item

Thanks for your support to TinyDeal.
If the item you received is completely different from the one you ordered, please contact us via our Customer Service and provide us with the required pictures to show the mistake.

To complete the process, we need the following required documents:
1. Both sides of custom declaration form. (Example: http://downloads.tinydeal.com/packaging.jpg)

2. The Model and PO number we marked on the product or on the package box. (Example: http://downloads.tinydeal.com/PO-...



Date:2/14/2011
Views: 55706  |  Reply:0   |   View Details
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»About TinyDeal
Bulk purchase.

1. Contact us

 

You can contact us by LP, also you can contact us by this link https://help.tinydeal.com/contact-us in Pre-Sale Bulk Purchase, we will soon reply

 

2. Contact supplier to get the quotation

 

When we get the requirement, we will contact and also send Quotation Form by email and then you can give us more details about the requirement, we will contact our supplier to get the best price and benefit for you

 

3. Agreement for the price, payment and shipping

 

If we all ag...

Date:10/29/2013
Views: 25907  |  Reply:0   |   View Details
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»TD Points
How to use points for payment?
Thank you for your support to TinyDeal.

 

You could apply your points in the area of "Points Apply" when checking out. It will automatically calculate all your available points with a note "You have accumulated xx points". 

Please input integers only and make sure it values no more than 90% of the total order amount. 10 TD points equal to 1 usd. 

 

For example, if you have 6.29 points and making a  $0.38 order. You could use 0,1,2 or 3 points only. 6 points are more than 90%, which is not...

by hyan
Date:10/6/2010
Views: 156382  |  Reply:0   |   View Details
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»Shipping & Delivery
Customs duty.

Thank you for your support to TinyDeal.

If you choose Regular air mail as shipping method, we generally send the items by a personal name and mark the package as a gift(packages via PostNL or Sweden Post will be marked as ‘other’ according to shipping policy)in plain package. Generally the total price we declare will be less than 32.00USD(Sometimes 50-60USD according to the shipping policy but declared price in any situation won’t be more than the one on the website)for custom clearance....

by Elise
Date:7/2/2010
Views: 143238  |  Reply:0   |   View Details
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»TD Points
What's TinyDeal Affiliate Point?

Welcome to TinyDeal.

1. You will get affiliate points after your successful affiliate activities. Those points could be used on purchase or cash out after pending period(60 days). During such period, any refund will trigger cancellation of your TD points rewarded.

2. You should have a Tinydeal account before you could start your affiliate activities or purchase.

3. 10 affiliate points equal to 1 USD.

4. Affiliate points would not expire as long as your account is active.

5. Final interpre...

by
Date:10/25/2010
Views: 59015  |  Reply:0   |   View Details
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»TD Points
How to earn TD points?

Welcome to Tinydeal.

Want to know how to earn the TD points? Click here:
http://www.youtube.com/watch?v=LxFiTbJSivg

How to get TD points(10 TD Points = 1$ ).
1) We have many contests on Facebook and Twitter with high-value TD points as rewards.
   Facebook: http://www.facebook.com/#!/pages/TinyDealcom/153584126947
   Twitter: http://twitter.com/#!/tinydeal

2) Write reviews on a product within 90 days after buying it , then you will be rewarded 4 TD points at most. Review points are valid withi...





by
Date:4/19/2011
Views: 67893  |  Reply:0   |   View Details
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»About orders
Exchange unavailable items.

Welcome to TinyDeal.

If the order is still  not shipped, please tell us the model you would like to exchange and we will help you finish it in our system. By the way, the exchange result will be only shown in our system, but not in your ordering manager. If you want to cancel the order, we will also can help you cancel and then refund (money or TD points).

But if your order has been shipped out already, we are afraid that no change or cancel can be done. Hope your understanding.

Any question...

by Lucas
Date:10/19/2010
Views: 36133  |  Reply:0   |   View Details
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»About TinyDeal
General information about Tinydeal.

Our office hour is from 8:30AM – 6:00PM(GMT+8 Hong Kong time) Monday to Saturday.

We will response to your emails within 24 hours during weekdays. The turn around time can take up to 48 hours during weekends, delay may also caused by time zone differences. Please also check both of your inbox and Spam/junk folders in your tinydeal and payal email accounts when you expecting an acknowledgement. 
I wish you enjoy shopping via tinydeal.com

If you have general questions, quick answers may be foun...


Date:3/3/2014
Views: 324468  |  Reply:0   |   View Details
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»Troubleshooting
Return Defective Item

Thank you for your support to TinyDeal.

 

We try our best to make sure the products shipped to our customers are in the best condition. If your product turns out to be defective (physical damage or incorrect use excluded), and the product is going to be returned, please note that customers should take responsibility for the return postage.

 

All customers should contact us by Customer Service Express (https://help.tinydeal.com/contact-us) before returning any item(s). TD will not be responsi...

Date:2/14/2011
Views: 154656  |  Reply:0   |   View Details
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»Shipping & Delivery
Free shipping.

Welcome to TinyDeal.

We provide free shipping for most items. You can notice the 'free shipping' mark in two places on our site.
The first place you can see is as following:

The second place you will notice is below:

As long as all the items in your order are with the 'free shipping' mark, we can offer free shipping for you.
Those orders without free shipping include:
a. The package is oversized. If the size of the package is too big, the post office may charge for extra postage for it....


by Elise
Date:5/23/2010
Views: 81864  |  Reply:0   |   View Details
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»About Payment
How to pay via QIWI ?

Welcome to Tinydeal.


Here is the steps of how to pay via QIWI:
1. Select items you want, then login your Shopping Cart and click on the button “Proceed to checkout”,you can change payment method to select QIWI to pay.

2. Then put an effective phone number, and then click “Confirm”.( Your phone number is necessary for this payment, it is your QIWI account.)

3. Click "Continue" to confirm the order - a window to enter your QIWI  account (like a telephone number);Write in your QIWI account nu...





Date:4/18/2013
Views: 24275  |  Reply:0   |   View Details
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