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General information about Tinydeal.

Our office hour is from 8:30AM – 6:00PM(GMT+8 Hong Kong time) Monday to Saturday.

We will response to your emails within 24 hours during weekdays. The turn around time can take up to 48 hours during weekends, delay may also caused by time zone differences. Please also check both of your inbox and Spam/junk folders in your tinydeal and payal email accounts when you expecting an acknowledgement. 
I wish you enjoy shopping via tinydeal.com

If you have general questions, quick answers may be foun...



by pengcaiyun  -   3/3/2014 3:40:42 PM
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Viable payment methods.

Thank you for your support to TinyDeal.

We accept Paypal first,if you can’t pay in Paypal , we accept Western Union, Webmoney, QIWI, Ebanx, Visa/Master/Jcb credit card.

You can get more from the below links:

paypal: https://help.tinydeal.com/faq/detail/21711

Visa/Master/Jcb credit card: https://help.tinydeal.com/faq/detail/372

Webmoney: https://help.tinydeal.com/faq/detail/20619

Western Union: https://help.tinydeal.com/faq/detail/25083

QIWI: https://help.tinydeal.com/faq/detail/21673

...


by Elise  -   6/30/2010 5:14:22 PM
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How to use points for payment?
Thank you for your support to TinyDeal.

 

You could apply your points in the area of "Points Apply" when checking out. It will automatically calculate all your available points with a note "You have accumulated xx points". 

Please input integers only and make sure it values no more than 90% of the total order amount. 10 TD points equal to 1 usd. 

 

For example, if you have 6.29 points and making a  $0.38 order. You could use 0,1,2 or 3 points only. 6 points are more than 90%, which is not...


by hyan  -   10/6/2010 5:12:14 PM
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Return Defective Item

Thank you for your support to TinyDeal.

 

We try our best to make sure the products shipped to our customers are in the best condition. If your product turns out to be defective (physical damage or incorrect use excluded), and the product is going to be returned, please note that customers should take responsibility for the return postage.

 

All customers should contact us by Customer Service Express (https://help.tinydeal.com/contact-us) before returning any item(s). TD will not be responsi...


by TinyDeal  -   2/14/2011 2:49:08 PM
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Customs duty.

Thank you for your support to TinyDeal.

If you choose Regular air mail as shipping method, we generally send the items by a personal name and mark the package as a gift(packages via PostNL or Sweden Post will be marked as ‘other’ according to shipping policy)in plain package. Generally the total price we declare will be less than 32.00USD(Sometimes 50-60USD according to the shipping policy but declared price in any situation won’t be more than the one on the website)for custom clearance....


by Elise  -   7/2/2010 8:03:26 PM
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How to track?

Welcome to Tinydeal.

There are different websites to track your order according to the  way of shipping you choose.  The information is provided by the official shipping posts or companies, most of which you could track on the following 2 sites:

 

http://www.17track.net/en  or   http://www.ec-firstclass.org/

 

Specifically, you could select your issue from the table below:

Express

Tracking Number

Tracking Link

DHL

74******53

http://www.dhl.com

Europe...


by liantieliang  -   5/16/2014 6:57:09 AM
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How to make the payment via Visa/Master/Jcb card?

Welcome to TinyDeal,

 

Here is the steps of how to pay via  Visa/Master/Jcb card:

1. Select items you want, then login your Shopping Cart and click on the button “Proceed to checkout”

2. Choose the payment method: Visa  or Master Card and click "Confirm". Step 1.

3.Edit your shipping address and choose the shipping method Step 2

 

4. Check all information of your order; you can still correct and edit it. Finally, if everything is ok, confirm the order —Step 3

5. Once you...


by TinyDeal  -   1/28/2011 9:32:04 AM
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Return Policy

Welcome to TinyDeal.
Your purchase is eligible for return when it is:
Defective Item: https://help.tinydeal.com/faq/detail/496
Incorrect Item Received: https://help.tinydeal.com/faq/detail/497
DOA (Dead on Arrival) Item: https://help.tinydeal.com/faq/detail/495

Any orders that are unused, unopened or defective within 5 calendar days after delivered can be returned.
We do not accept returns of items which are based on limitations in the software.

NOTE:
A.Customers should take responsibility for the...







by TinyDeal  -   11/3/2010 4:52:44 PM
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Shipping method & delivery time.

Welcome to TinyDeal.

 

Delivery is about 2-4 weeks by regular post air mail,7-15 days by express.

It's free shipping by regular post air mail.

 

You can choose the shipping method by yourself when ordering:

Shipping  Method Shipping Cost Tracking NO. Estimated Delivery
Non-registered Air Mail                 $0.00 No 15-30 working days
Registered Air Mail Determined by shipping area Yes 15-30 working days
PostNL Registered Air Mail II Determined by ship...


by oulingling  -   5/10/2013 8:04:06 PM
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Free shipping.

Welcome to TinyDeal.

We provide free shipping for most items. You can notice the 'free shipping' mark in two places on our site.
The first place you can see is as following:

The second place you will notice is below:

As long as all the items in your order are with the 'free shipping' mark, we can offer free shipping for you.
Those orders without free shipping include:
a. The package is oversized. If the size of the package is too big, the post office may charge for extra postage for it....



by Elise  -   5/23/2010 4:01:16 PM
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I received a damaged or broken item

Thanks for your support to TinyDeal.

If you received a damaged or broken item, please contact us via our Customer Service and provide us with the required pictures to show the mistake.

To complete the process, we need the following required documents:
1. Both sides of custom declaration form. (Example: http://downloads.tinydeal.com/packaging.jpg)

2. The Model and PO number we marked on the product or on the package box. (Example: http://downloads.tinydeal.com/PO-number.jpg)

3. Pictures with a...



by TinyDeal  -   2/14/2011 2:41:06 PM
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TinyDeal Seckill FAQs, Terms & Conditions (Official Rules)

TinyDeal Seckill FAQs, Terms & Conditions (Official Rules)

 

FAQS:

(1) About Seckill Promotion

Q: What is the Seckill promotion?

A: The Seckill is TinyDeal’s highly competitive promotion, offering a very limited number of hugely discounted items at an appointed time. The quantities of seckill deals are very limited and are offered at a first-come-first-serve basis until the supplies last. With low prices like these, seckill items will sell out in a flash.

Note: Coupon codes are needed in ...


by pengcaiyun  -   3/27/2014 5:13:44 PM
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How to earn TD points?

Welcome to Tinydeal.

Want to know how to earn the TD points? Click here:
http://www.youtube.com/watch?v=LxFiTbJSivg

How to get TD points(10 TD Points = 1$ ).
1) We have many contests on Facebook and Twitter with high-value TD points as rewards.
   Facebook: http://www.facebook.com/#!/pages/TinyDealcom/153584126947
   Twitter: http://twitter.com/#!/tinydeal

2) Write reviews on a product within 90 days after buying it , then you will be rewarded 4 TD points at most. Review points are valid withi...






by  -   4/19/2011 5:51:57 PM
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Package Manager

Thank you for your support to TinyDeal.

 

This is a convenient function for sending items by several packages  when your cumulative consumption is up to some amount (the exact number please contact us customer service) on our website.

With it, you can send the different items to different places.

 

1. You can enter your shopping cart; there you will see the button "Package Manager"

2. Click it and you will see your items summary. Then you can enter the exact recipient, shipping address and...


by liangzhuoyun  -   10/18/2010 4:43:34 PM
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What's TinyDeal Affiliate Point?

Welcome to TinyDeal.

1. You will get affiliate points after your successful affiliate activities. Those points could be used on purchase or cash out after pending period(60 days). During such period, any refund will trigger cancellation of your TD points rewarded.

2. You should have a Tinydeal account before you could start your affiliate activities or purchase.

3. 10 affiliate points equal to 1 USD.

4. Affiliate points would not expire as long as your account is active.

5. Final interpre...


by  -   10/25/2010 6:14:17 PM
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How to cash out my Affiliate TD points?

Please send email to affiliate@tinydeal.com to cash out your Affiliate TD points.
We need authorization email from your TinyDeal registered email address.
Please include:
1, your TD account;
2, Paypal account or Webmoney account ;
3, how many TD points you want to cash out.
4, the subject of Email is: [TinyDeal Cash Out] My Affiliate TD points.
We will finish the work within 2 working days. One  receivable account could be cashed out no more than once a week.

More information about the TD points, plea...










by TinyDeal  -   5/20/2011 9:34:50 AM
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How to use “contact us” to solve your problem ?

Thanks for your support for Tinydeal.

 

If you have already purchased from us, and got problems with your items, please feel free to contact us, we will try our best to help you.

 

Please login your account on Tinydeal first,

 

Enter My Account (Ordering Manager) page where you could find your order records and order numbers.

 

Press "Contact us" to enter the contact us page: https://help.tinydeal.com/contact-us

 

or choose "contact us" under "Help" directly,

 

Choose "Afte...


by zhangmingan  -   2/25/2013 3:50:20 PM
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Apply for dropship membership

Welcome to TinyDeal.

 

If you want to become our dropshipper with package manager and picture-download features, and obtain our products data feed and dropship discount, you can do as follows:


First, you need to have an account on our site. If you don’t have one, you can register here.


Second, you need to have your own website or a shop on an online auction or shopping website like eBay.


Third, before you ask for joining in our dropship program, please make sure you have made a successf...




by  -   12/16/2010 11:37:14 AM
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I received an incorrect item

Thanks for your support to TinyDeal.
If the item you received is completely different from the one you ordered, please contact us via our Customer Service and provide us with the required pictures to show the mistake.

To complete the process, we need the following required documents:
1. Both sides of custom declaration form. (Example: http://downloads.tinydeal.com/packaging.jpg)

2. The Model and PO number we marked on the product or on the package box. (Example: http://downloads.tinydeal.com/PO-...




by TinyDeal  -   2/14/2011 2:52:25 PM
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To cancel pending order.

Welcome to TinyDeal,

 

If your order is still pending, you can cancel it by yourself in your order history.

My account--my order--order no.-- view details-- Cancel this pending order.

If your order is processing, please contact us as soon as possible. We will help you cancel it if the order hasn't been shipped yet.

But if your order has already been shipped out, we are unable to help you cancel it at all. When it comes to you, you don't sign it. It may be returned to us. But please tell us ...


by hyan  -   1/28/2011 4:45:45 PM
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