Sorry to hear that.
We will raise a written query to our post office about your item, and we urge post office to deliver the parcel sooner. It may takes some time to get reply from post office. we appreciate your patience.
We will get back to you as soon as any feedback got from post office. And if you receive your item during this period, please let us know.
Please send email to email@example.com then we can follow the issue.