Dear Customer firstname.lastname@example.org:
Sorry for the inconvenience.
Please wait for more days. We have raised the written query to our post office. It takes more time to get the reply from post office.
If you have received the item, please inform us.
If post office comfirms your item is lost, we will refund money to you or resend a good and new item to you as compensaction.
Please accept our sincere apologies for the inconvenience to you.
About undelivered item policy please go to there: https://help.tinydeal.com/faq/detail/499.
More questions please send email to email@example.com then we can follow your issue. Thanks.