Very sorry for the inconvenience!
We really apprecaite it if you can solve the problem, if the item really does not work, please send back for checking(Defective Item: https://help.tinydeal.com/faq/detail/496)
Please send the item back to us and leave a note (your name/item number /the matter) to tell us the details about the problem.
Please send the item to us with ALL the accessories. we give you an exchange after item back
The return address: Jinman Zhang(995123),031-111, Shennanzhong youju,Shenzhen,Guangdong 518031,China.
More questions please send email to email@example.com then we can follow it.