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Return Defective Item

  Writer: TinyDeal   Date:2011-02-14 14:49:08  

Thank you for your support to TinyDeal.

 

We try our best to make sure the products shipped to our customers are in the best condition. If your product turns out to be defective (physical damage or incorrect use excluded), and the product is going to be returned, please note that customers should take responsibility for the return postage.

 

All customers should contact us by Customer Service Express (https://help.tinydeal.com/contact-us) before returning any item(s). TD will not be responsible for returned item(s) without notifying us in advance. When contacting us please include the following information:
1) Photos of the front and back of the packaging envelope or box
2) The picture of the model and PO number of the item
(http://downloads.tinydeal.com/PO-number.jpg
)
3) Photo, video or screenshot of the defective item

4) Photo, video, screenshot, or description of the defect or defective area

 

For defective items shipped from overseas warehouse, please contact us for solutions and do not return it to overseas warehouse, because we have no staffs handling defective items there and it takes long time to ship them back to manufacturers from there. If any problem happens after you return it to overseas warehouse, for example item lost, we shall not be responsible.

 

-- Within 180 days from the date of shipment
Policy: Upon being returned, the defective item will be repaired or replaced, or partially refunded. Return shipping fee will be sole responsibility of the customer.
Detail: If the product turns out to be defective within 180 days from the date of shipment, and customer returns the product to us, please note the return shipping costs will be on your sole responsibility. We will pay the shipping fees that we resend the products to you. However, depreciation fees and/or handling fees are needed for replacement or refund.

 

-- After 180 days from the date of shipment
Policy: Upon being returned, the defective item will be forwarded to the factory for repair or replacement. The shipping cost both ways will be covered by customers.
Detail: If the item becomes defective after 180 days from the date of shipment, we don’t suggest customers return our products as the warranty is expired, but customers are still allowed to send the unit back to us as long as the product is still on sales. We will help forwarding the item to the manufacturer for repair or replacement after the product arrives at our warehouse, the shipping cost both ways have to be covered by customers. Any cost incurred during the process will be at customer’s expense as well. Depreciation fees and/or handling fees are needed for replacement.

Any questions please contact us by Customer Service Express:https://help.tinydeal.com/contact-us 

Thanks!


Important Notes

 

1. All customers should contact us by Customer Service Express (https://help.tinydeal.com/contact-us) before returning any item(s). TD will not be responsible for returned item(s) without notifying us in advance. When contacting us please include the following information:
1) Photos of the front and back of the packaging envelope or box
2) The picture of the model and PO number of the item
(
http://downloads.tinydeal.com/PO-number.jpg)
3) Photo, video or screenshot of the defective item
4) Photo, video, screenshot, or description of the defect or defective area

 

2, Please keep all packaging material (Including the warranty card if you have) as they're needed for returns. After returning the products, please provide us the tracking number of the returned package, if there is no tracking number available, a picture of shipping receipt is necessary.
  
3, Please note that customers should take responsibility for the return postage, and please use Regular airmail to ship the item(s) back. The sender is responsible for all the consequences such as tax if customers don’t notify us before returning the products via DHL, EMS, UPS and FedEx express. And express courier services such as DHL, EMS, UPS and FedEx etc. are NOT eligible for return shipping cost reimbursements.
 
4, Please remember to include a note in your returned package indicating the following details:
1) Your order number;
2) The returned item model;
3) Original tracking number;
4) Your return address and telephone number.
This note will help expediting the processing time for you.
 
5, Return Address and shipping cost: please contact TD Customer Service to confirm the address first. Generally it costs no more than 20USD if you send back by regular airmail, please contact your post office directly to confirm the cost.

 

6, If the warranty period/return policy in a specific category/product detail page is different from the policy above, please follow the category/product detail page: https://help.tinydeal.com/shipping-and-returns
 
7, Item(s) will not be under warranty if you take the item apart without our authorization, this is requested by our suppliers

 

8, Refunds can be taken as cash through your original paid account or TD Points. TD points refund does not cause any additional fees and does not expire.

 

9, If you are not completely satisfied with your purchase which is not defective or damaged, you may return the item(s) within 7 days from the receipt of your shipment (Returns must be in the original box with all contents). Any cost incurred during the process will be at customer’s expense, besides, depreciation fees and/or handling fees is needed for replacement or a refund of the item value.
 

10,TD reserves the right to make changes and/or improvements to this policy. Any changes will be updated on the forum/Policy Page/HELP section to keep the customers informed.

 

Any other questions please feel free to contact us on https://help.tinydeal.com/contact-us. Thanks!

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