Thank you for your support to TinyDeal.
Could you send some pictures to show it ?
Please login your TD account, enter https://help.tinydeal.com/contact-us
Choose the email type: Broken or Defective items received
Then upload all the images and sent the message to us
Your cooperation will be highly appreciated, thus we can contact our delivery department to find the cause of the incident easily to ensure the item packed well in future.
Do the item’s other functions work fine? If the items really can’t work, please don't worry, we are sure to solve the trouble to make your satisfaction.
Any questions please contact us by Customer Service Express: https://help.tinydeal.com/contact-us