Welcome to TinyDeal，
If you get a broken package or get a wrong item, please do following the steps:
1. Please send us some pictures of the green paper or white paper on the parcel and all the things that you got from us. We want to know the weight of package we sent and we can check whether we have not sent the phone to you or the phone has been stolen .
2. Please tell us whether the package is hermetic when you sign it If you found the parcel is damaged or not as described, you should not sign your name.
We will try our best to solve the problem for you.
Any questions please contact us by Customer Service Express: https://help.tinydeal.com/contact-us