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How to solve delivery problems when shipping via European Express?

  Writer: liantieliang   Date:2015-05-25 17:41:19  

Welcome to TinyDeal!
If the following problems happen during the delivery of your parcel, please refer to the solutions and contact your local DPD or the one in France to get more information about your parcel.

Problems

Solutions

Shipment waiting payment of duties & taxes

Please contact DPD in France0969391391and pay for tax

Automatic tracking message, Type of message / recipient message /media

Please contact your local DPD to get your package or contact
DPD in France
0969391391and pay for tax

Shipment ready at pick-up point

Please contact your local DPD to get your package

Shipment available at pick-up point /PUDO

Shipment ready at pick-up point

Shipment pending at collection point, Comment: Parcel to be picked up at the place specified on the calling card

Shipment held: waiting for additional information

Incorrect delivery addressPlease contact your local DPD to
deliver the package and tell us(TinyDeal) your correct delivery address and email account

Shipment held: Waiting for additional information (recipient address illegible or incomplete)

Shipment undeliverable: unknown or incorrect address

Shipment undeliverable: Customer not present

Country

DPD contact number

Austria

0810 810 373

Belgium

015 / 40 60 00

Croatia

+385(0)1 3430 600

Czech Republic

841 700 700

Denmark

70 70 70 30

Estonia

613 0012

Finland

+358 10 572 8333

France

0 969 391 391

Germany

01806 373 200

Hungary

+361 501 6200

Ireland

+353 (0)906420500

Italy

444571244

Latvia

+371 67 387 284

Lithuania

+370 5 2106777

Luxembourg

+352 39 53 39

Netherlands

0900-3734663

Poland

0048225775555
0048801400373

Portugal

707 45 28 28

Romanian

031 824 9090

Slovakia

18 373
0850 373 373

Slovenia

00386 (0)1 513 23 00

Spain

34902101010

Sweden

0771-33 33 10 

United Kingdom

08445 560 560
0121 275 0500

NOTE 1: Before you contact your local DPD or the one in France, please go to http://www.sfb2c.com/?a=trackEn to get your service provider number first. For example, you can use the tracking number we provide like ‘9940****1743’ to search it on the site above, ‘04569****073877’ would be the service provider number you need to contact with DPD.

NOTE 2:If tax issues occur to your parcels, please check your registered TD/Paypal email as French DPD will send you payment link and tax amount to the email. Please click the payment link and pay with your credit card, only credit card is accepted, thanks.

NOTE 3:If you have some problem paying tax online, you can pay it to us plus 4 EUR handling fee which will be forwaded to our shipping company to pay the tax to customs for you and then France Customs would release the package. Please reply the email if you agree with this solution.
How to send money ?
https://help.tinydeal.com/faq/detail/78

NOTE 4: The phone number of your local DPD may change sometimes. If you could not reach them through the above number, please feel free to contact us for the latest valid phone number.

Any questions please contact us by Customer Service Express: https://help.tinydeal.com/contact-us
Thanks!

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