Thank you for your support to TinyDeal.
Sorry for the trouble we brought to you
All items are tested before shipment and we pack it well. Maybe this problem is caused during the period of shipping.
We will be responsible for it after confirmation.
You can check the FAQ about DOA (Dead on Arrival) Item: http://faq.tinydeal.com/Default/Faq_Info/495
Any questions please contact us by Customer Service Express: https://help.tinydeal.com/contact-us