Welcome to TinyDeal.
Sorry for the inconvenience, could you please give us the order number for checking, thanks.
Sorry for the inconvenience, we try our best to make sure the products shipped to our customers are in the best condition.
The problem maybe caused on the way.
For getting item defective, please refer to our FAQ: https://help.tinydeal.com/faq/detail/495
Any questions please contact us by Customer Service Express: