We wish to express our deep regret at this incident. Would you please tell me the problem in detail by email?
Please do not worry, if the item still cannot work after that, please return for exchange. We trust this unfortunate error will not adversely affect our further relations.
Here is the policy:
Defective Item: https://help.tinydeal.com/faq/detail/496
Any other questions please feel free to contact us on https://help.tinydeal.com/contact-us. And we would answer you within 24 hours.
Have a nice day!